Questions, answered.
What is Detailion?
Detailion blends AI composition with human retouching to deliver studio-grade product visuals—fast, consistent, campaign-ready.
How do I try it?
Send your product photo(s) via the upload form and pick a package. If enabled, we'll return a free test image so you can see the quality before you buy.
What do you need from me?
A clean product photo (smartphone is fine), your brand/site link, and optional references for look & feel (moodboard, colors, materials, background style).
How does the process work?
1) AI composition → 2) manual retouching → 3) delivery. Every image is checked by a human designer before it ships.
How fast is delivery?
Delivery is defined by your package.
Can you do a rush?
Yes—Rush is available for Starter only (subject to availability). Add the Rush add-on during checkout or contact support beforehand.
How many revisions are included?
Revisions are defined by the package.
Will the images look “AI-generated”?
No. AI builds structure; designers finalize light, texture, edges, and reflections so the result looks like a studio shoot—not an AI experiment.
Can you match a specific brand style?
Yes. Share a moodboard or reference links; we’ll align lighting, materials, and composition to your visual language.
Any limitations I should know?
We don’t fabricate false product features or claims. Extreme physics-breaking scenes may be simplified for realism.
What file formats do I get?
Optimized PNG/JPG for web by default. Pro adds 4K renders and layered exports where applicable. Brand can add PSDs, crops, and campaign-ready sets.
Do you provide RAW or working files?
When supported by the workflow: Pro can include high-resolution source exports. Brand includes working assets on request.
What about sizes for Shopify/Meta/Ads?
We export in standard aspect ratios (1:1, 4:5, 16:9) on request. Tell us the target channel and we'll deliver ready-to-upload assets.
What kind of photo should I upload?
Single product, sharp focus, neutral light, no heavy shadows. Shoot against a plain background if possible. Multiple angles help for complex products.
Can you add text or headlines to the image?
Yes—on request. Provide copy and we’ll design clean, on-brand typography overlays.
Do you retouch defects (dust, scratches)?
Yes—minor cleanup is included. Heavy restoration may require the Brand package.
How do the packages differ?
All packages include 5 images.
Starter (€250): 5 images, delivery under 48h included, 1 round of light tweaks, Rush available as add-on.
Pro (€400): 5 images, delivery under 3 days. included, 2 round of light tweaks, 4K exports, brand assets, priority support. Rush is not available for Pro.
Brand (€1000): 5 images (custom set), delivery via scheduled creative sprint, unlimited revisions within the sprint, collaboration & direction.
Do you offer subscriptions or bulk rates?
Yes—for recurring needs or larger catalogs. Contact us for a custom plan.
Who owns the images?
Upon full payment, you receive a perpetual, worldwide commercial license for the delivered assets. We may showcase work unless you request NDA.
Can I request NDA / private work?
Absolutely. We support NDAs and embargoed launches—just note it when ordering.
Is my product data safe?
Yes. Files are stored securely and only used to produce your visuals. We don’t sell or share your assets.
Can you work with regulated or sensitive products?
We follow local policies and platform rules. If your category is restricted, we’ll advise on feasibility before starting.
What if I’m not happy with the result?
Tell us what’s off; we’ll adjust within your plan’s revision scope. If we can’t reach quality after reasonable attempts, we’ll discuss alternatives.
How do I talk to a human?
Use the contact form or email support—designers answer directly. We’re Europe/Berlin time but reply quickly across time zones.
How can I get the best outcome?
Share 2–3 reference images, your brand palette, and the target channel (site, ads, marketplace). Crisp source photos = crisper outputs.